Jun 19, 2011

Safaricom extends M-PESA service to KPLC customers

Thursday, April 30, 2009:

Electricity customers can now settle their power bills through the popular
M-PESA service.

This follows the signing of an agreement between Safaricom and The
Kenya Power and Lighting Company Ltd. (KPLC) today after the
successful conclusion of a pilot project for mobile phone-based power bill
payment service.

The unique, reliable, convenient and revolutionary M-PESA service will be
available to the more than 1.3 million electricity customers, said KPLC
Managing Director & CEO, Eng. Joseph Njoroge, during launch of the
service at Stima Plaza.

Eng. Njoroge said the agreement between KPLC and Safaricom for the
payment service through M-PESA demonstrated the company’s
unrelenting efforts to enhance its customer service. “We see value in this
partnership in that M-PESA has a country-wide network, and this offers our
customers convenience when paying their electricity bills and for KPLC an
opportunity to maximize on collection of revenue” he remarked.

He described the service as “a unique and revolutionary concept, as over
6 million M-PESA subscribers will be able to conveniently transfer money to
pay their electricity bills through mobile phones.”

With the steady increase in KPLC customer numbers due to accelerated
connections, Eng. Njoroge said it had become necessary to provide
power bill paying options that are innovative and convenient, and those
that take advantage of new and evolving technologies. Besides, the
optional payment services would help to reduce the number of customers
visiting the company’s banking halls, he added.

Customers using the service will be charged Kshs15 to pay electricity bills
of between Kshs100 and Kshs10,000 while those paying between
Kshs10,001 and Kshs35,000 will be charged Kshs25. M-PESA has no charges
for cash deposits and therefore has no hidden fees. To ensure no
disruption to subscribers electricity supply, it is advisable to make
payments at least 2 days before the KPLC payment due date.

Registered M-PESA customers can use the service by following these easy
1. Select “Pay Bill” on the M-PESA menu
2. Enter the KPLC business number as 888888
3. Enter their KPLC account number in full, as it appears on their
electricity bill, for example 01234567-00
4. Enter the payment amount electricity (between Kshs100 and
5. Enter the M-PESA Personal Identification Number (PIN) & confirm all
6. M-PESA will send a confirmation message with payment details.

Speaking during the launch of the service, Safaricom Chief Executive
Office Michael Joseph said that with the entry of new mobile service
providers in the market, it is Value Added Services such as M-PESA’s Pay
Bill that are the key factors that will contribute towards customer loyalty.

“As a revolutionary service, we expect M-PESA to offer Kenyans a reliable
and convenient payment means. This partnership with KPLC is therefore a
veritable turning point that we are offering Kenyans. It is a demonstration
of our commitment to serve our customers even better,” he said.

The growth of the M-PESA service has gone beyond its primary role of
mobile money transfer to include value-added services such as the Pay
Bill and Bulk Payments functionalities.

Mr. Joseph says over 60 companies have already signed up to use M-
PESA’s Pay Bill service to accept payments via M-PESA from customers.
“We are happy to have partnered with Kenya Power and Lighting so that
our customers can pay their electricity bill at their convenience – anytime,

M-PESA, the electronic money transfer service launched in partnership
with Vodafone in March 2007, has grown steadily and since launch two
years ago has registered over 6 million users who can access the service
at over 8,000 agents countrywide.

source: www.safaricom.co.ke